Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs a second look, or want to suggest a topic we haven't covered yet, this page explains how to reach us and what happens after you do.
How to Contact Our Team
Email is the best way to reach us. Every message is read by a real person, and we aim to reply within two working days. To help us get back to you faster, it's worth giving a little context upfront — a short summary of your question or the page you're writing about means we can direct your message to the right person straight away.
Write to us at [email protected]
What We Can Help With
We receive all kinds of messages from Australian players and general readers. The most common reasons people get in touch include:
- Questions about our reviews — If something in our casino write-ups is unclear, or you want to know more about how we assess payouts, bonuses or payment methods, just ask.
- Corrections and factual updates — We take accuracy seriously. If you've noticed something on the site that looks out of date or doesn't match your experience, please flag it. We investigate every report.
- Content suggestions — Looking for a guide we haven't published yet — perhaps on non-GamStop casino options, withdrawal speeds or pokies volatility? Reader suggestions genuinely shape what we work on next.
- Partnership and editorial enquiries — If you represent a casino operator, software provider or media organisation and want to explore how we might work together, please introduce yourself and outline what you have in mind. We review all approaches on their merits.
- Responsible gambling concerns — If you or someone you know is finding it hard to stay in control of their gambling, mention it in your message and we will point you towards appropriate support services available to Australians.
- Technical issues — Broken links, pages that won't load, or anything else that isn't working as it should — let us know and we'll look into it.
What Happens After You Send a Message
We do not use automated responses as a substitute for a genuine reply. Once your email arrives, it is reviewed by a member of our editorial team who will read what you've written and respond accordingly.
Our standard response window is two working days. During particularly busy periods it may take a little longer, and we appreciate your patience. We follow up on every enquiry — if you haven't heard from us after three working days, it's worth checking your spam folder before resending.
About the Site and Our Editorial Approach
Casinos Australia reviews and compares offshore online casinos available to Australian players. Our focus is on the information that actually matters for real-money play: payout rates, withdrawal conditions, licensing, bonus terms, Australian-friendly payment options and game variety. All casinos we cover are reviewed and assessed independently; we are commercially funded through referral arrangements with some of the operators we list, but commission does not buy position — rankings are based on our editorial criteria.
If you have feedback on how we've presented any of that information, or believe something we've published is inaccurate or misleading, we genuinely want to hear from you. Maintaining honest, useful content depends on readers holding us to account.
Responsible Gambling
Online gambling is intended for adults aged 18 and over. If you have concerns about problem gambling — for yourself or someone you know — the following Australian services offer free, confidential support:
- Gambling Help Online — gamblinghelponline.org.au, available 24 hours a day
- Lifeline Australia — 13 11 14, available around the clock
- GambleAware — resources and counselling referrals across Australia
If your enquiry to us relates to a responsible gambling matter, please say so clearly in your message and we will respond as a priority.
We Value Your Feedback
This site exists to help Australian players make more informed decisions about where they play. Reader input — whether it's a correction, a suggestion or a question we haven't thought to answer yet — makes the content better for everyone. Thank you for taking the time to reach out.